❓ Frequently Asked Questions (FAQ)

General Questions

1. What is NthGen Academy?

NthGen Academy is an online learning platform offering digital skills courses, AI training, ICT basics, and productivity tools for learners at all levels.

2. Who can join NthGen Academy?

Anyone! Students, professionals, business owners, teachers, and anyone interested in improving their digital skills.

3. Are the courses beginner-friendly?

Yes. Most courses start from zero and guide you step by step.

Courses & Learning

4. How do I start a course?

Go to the Courses Page, choose a course, and click Enroll Now. The lessons, notes, and assessments are all online.

5. Do I need a laptop to study?

No. All our content works on phone, tablet, or computer.

6. Are the courses self-paced?

Yes. You can learn anytime, anywhere without fixed schedules.

7. Do you offer practical assignments?

Yes. Some courses include quizzes, MCQs, assignments, and real-life tasks.

Certificates

8. Are the courses free?
Yes, all learning content is free.

9. Is the certificate free?
Certificates are optional and issued for a small processing fee of 20,000UGX for Ugandans and $10 for non-Ugandans .

10. Can I learn without paying?
Yes. Payment is only required if you want a certificate.

11. How do I receive my certificate?

Certificates are sent digitally via email or WhatsApp after completing all course requirements(Auto-generated Certificate)

12. Are certificates verifiable?

Yes. Each certificate carries a unique verification code

Payments & Premium Access

13. How do I pay for a premium course?

You can pay via:

• Mobile Money (MTN / Airtel)

• Bank or digital payments (if you provide)

14. What do premium courses include?

• Full course modules

• Assignments

• Certificate

• Priority support

• Exclusive resources

13. Are payments refundable?

Refunds depend on your refund policy—just tell me if you want one written.

Support & Contact

14. How do I contact support?

You can reach NthGen Academy via
📞 WhatsApp / Call: +256773843972

15. How long does it take to receive a response?

Usually within 1–12 hours depending on the day.

16. Where can I report an issue with my course?

Use the Enroll/Contact Page form or WhatsApp.

About the Academy

17. Can I partner or collaborate with NthGen Academy?

Yes. Contact support for partnership inquiries.

18. Does NthGen Academy offer physical classes?

Currently, all courses are 100% online.

Miscellaneous

19. Can I share the notes with friends?

Notes are for personal learning only unless permitted.

20. Can schools or organizations use your courses?

Yes. We offer group training packages.

Call to Action

Still have questions?
👉 Visit our Contact Page
👉 WhatsApp us directly
👉 Or submit the inquiry form